This isn’t one of those Millennial-bashing articles, a diatribe against an entire generation. The reality is the millennial generation, individuals that born were between 1981-1996 who currently occupy over 50% of the workplace are hard to pin down. However, they all share a pure hatred of making phone calls to anyone at any time for any reason. This is a bit ironic because Millennials are the generation that grew up bridging the digital age. They’re the very last ones who will ever remember what it is like to grow up without the Internet, and are also the ones who have actively participated in making it such an integral part of everyday life. Despite that, hosting unnecessary calls and meetings remains one of the greatest millennial pet peeves as they want results, not a lengthy discussion. According to Millennials,

  • Calls are disruptive: In most situations, the phone vibrates with a call at a random time of the day, potentially derailing whatever activity you’re doing once the call is answered. You could be working on a deadline or rushing to get out the door and this buzzing distraction interrupts you at the wrong time.
  • Calls can be time-consuming:As an individual grow older, he/she stops forming brain cells which results in interpreting information slower than millennials. You have no way to tell if the call will take minutes or hours, millennials want to communicate faster and getting straightforward answers as Millennials process information faster than the others. The time you have to spend preparing for a call, making small talk, and then getting back into the flow of your workday ends up being a huge buzzkill that simply waste of time.
  • Calls are commonly inefficient: You can dip in and out when you use messaging services. Even Chatbots became a major trend, allowing you to order a pizza by talking to a bot instead of a person. Therefore, you get directly to the point without a little chat by sending an email or notification through an app. AI is improving so much that, in a few more months a new way of communication could substitute the existing digital communication.
  • Calls are rarely private:You can message until your heart is content in a room and no one will ask or bother. However, you’ll have to relocate yourself to stop people eavesdropping to have some privacy while talking on phone.
  • Conflict avoidance: In a phone call, there’s a chance the person on the other end of the line might have an opinion. With messaging and other forms of digital communication, you say what you need to say and move on.Calls leave you little time to compose yourself. You can feel vulnerable in terms of how you come across and what you’re going to say.
  • Calls come off presumptuous:Getting a presumptuous call from someone creates a negative reaction. People often sigh or roll their eyes when their needy or boring friend calls at an inconvenient time.

Therefore, it shouldn’t come as a surprise that you’ll likely be met with crickets while trying to reach millennial with a phone call. Millennials prefers to communicate in the order as follows:

  1. Through text messages and texting application such as WhatsApp/ Facebook/Messenger
  2. Email
  3. Social Media
  4. Phone calls
  5. In-person interaction

So, the issue is not with the phones themselves but with the calling. Millennial thinks that emails should consistently be the standard to share information in our daily work schedules. While other mediums are equally important, allowing people to have their space to think, plan and respond is ultimately crucial to influence someone to truly thrive for better productivity and results.