ITIL® 4 Foundation
The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.
may, 2020
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The ITIL® SVS
The four dimensions model
Value and value co-creation
Service providers
Service consumers
Other stakeholders
Configuring resources for value creation
Service offerings
The service relationship model
Outcomes
Costs
Risks
Utility and warranty
Organizations and people
Information and technology
Partners and suppliers
Value streams for service management
Processes
External Factors
Service Value System Overview
Opportunity, Demand and Value
ITIL® Guiding Principles
Governance
Service Value Chain
Continual Improvement
General Management
14 Key Areas
17 Key Areas
3 Key Areas
Mr Gajendra Balasingam
Mr Leslie Lawerence
Mr Ravi