ITIL® 4 Foundation

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for service management. ITIL® 4 Foundation is the first publication of ITIL® 4, the latest evolution of the most widely adopted guidance for ITSM.

Course Features

Course Schedule

Course Outline

  • Introduction
  • IT service management in the modern world
  • The structure and benefits of the ITIL® 4 framework

                                The ITIL® SVS

                                The four dimensions model

  • Key concepts of service management

                                Value and value co-creation

  • Organizations, service providers, service consumers, and other stakeholders

                                Service providers

                                Service consumers

                                Other stakeholders

  • Products and services

                                Configuring resources for value creation

                                Service offerings

  • Service relationships

                                The service relationship model

  • Value: outcomes, costs, and risks




                                Utility and warranty

  • The four dimensions of service management

                                Organizations and people

                                Information and technology

                                Partners and suppliers

  • Value streams and processes

                                Value streams for service management


                                External Factors

  • ITIL® Service Value System

                                Service Value System Overview

                                Opportunity, Demand and Value

                                ITIL® Guiding Principles


                                Service Value Chain

                                Continual Improvement

  • ITIL® Management Practices

                                General Management

                                                14 Key Areas

  • Service Management

                                17 Key Areas

  • Technical Management

                                3 Key Areas

  • Revision & Practice exam
  • Examination


  • Provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.
  • IT Professionals
  • Business Managers
  • Operation Managers
  • Contact Centre Professionals
  • Any individual that requires knowledge to improve Service Management within the company

Mr Gajendra Balasingam

Mr Leslie Lawerence

Mr Ravi

Payment Methods

We offer the following options:
  • Cash
  • HRDF Claimable
  • Maybank Ezpay (Up to 24 months @ 0% Interest)
  • CIMB Easy Pay (Up to 12 months @ 0% Interest)
  • Cash Installment (Case by case basis)

Yes, I'm Interested

The ITIL®, PRINCE2 Agile® courses on this page are offered by GKK CONSULTANTS ATO of AXELOS Limited. The ITIL®, PRINCE2® Agile is a trade mark of AXELOS Limited. All rights reserved.